Customer Experience and Analytics Demystified - Insights for Business Decisions
BisLenz - Customer Experience Suite
“Listen to your customers in various touchpoints throughout the customer journey and learn from them“
Tridea has developed the BisLenz tool to facilitate the analysis of a company’s customer experience and business.
Bislenz brings different data sources together and provides a single Customer Journey View. You can see how you reach your customers in different social media and marketing channels, how this converts into website visitors, and finally buying customers. You can also see what feedback they give and how they share their experiences on different channels.
“Customer Experience is delivered every day – thus it must be measured continuously”
BisLenz offers a variety of services to meet the needs of its customers:
- The Full Customer Experience
- Understand Your Customer -module
- See The Whole Customer Journey -module
- Marketing Summary -module
- Travel Experience -module