WHAT WE DO

Learn how to create competitive advantage 

Customer Experience Workshop

Learn how to create competitive advantage through customer experience – Customer Experience Workshop 

Find out where your customers struggle in your website 

Website Audit

Find out where and why customers struggle in your website, what should be improved – Website Audit – see your business through the eyes of the customer 

Create your Customer Experience strategy

Customer Experience development plan

How to create and manage your Customer Experience strategy  – Customer Experience development plan  

Measure 360 degree Customer Experience day by day

BisLenz – Customer Experience Dashboard

How to measure 360 degree Customer Experience day by day. BisLenz – Customer Experience Dashboard for Business Executives 

What we do?

Find out how we can help you!
Learn how to create competitive advantage 

Customer Experience Workshop

Learn how to create competitive advantage through Customer Experience – Customer Experience Workshop 

In a half day Workshop we discover the possibilities that Customer Experience offers for differentiating your business from the competitors.

Applying Blue Ocean Strategy-model we define concrete objectives to guide your development of customer experience.  

Find out where and why customers struggle in your website

Website Audit

Find out where and why customers struggle in your website and what should be improved – see your business through the eyes of the customer 

We analyze your website to discover where your customers struggle. Why they abandon, what makes them confused, what doesn’t work.

You receive a list of recommended improvements to make customer experience smoother in your website.  

Create your Customer Experience strategy

Customer Experience development plan

How to create and manage your Customer Experience strategy  – Customer Experience development plan  

Working together with you we identify all the physical and digital touchpoints where you interact with your customers. We define the objectives for customer experience in most essentials touchpoints and how to measure it.

As result we get an implementation plan and a scheduled roadmap: what do to, how to communicate it with your staff and customers, how to measure and manage your success.  

Measure 360 degree Customer Experience day by day

BisLenz – Customer Experience Dashboard for Business Executives 

Measuring the full view of Customer Experience requires several tools and technologies and also lot of time and effort to report it – but no moreWith BisLenz we bring together the most essential customer experience metrics in a single dashboard for your management to see a full view at a glance.  

Dozens of tools are available to analyze website traffic and visitors. Our challenge is how to find the right one,  learn to use it and regularly analyze data to gain insights to support business decisions. What appears easy for techies and analytics professionals, requires a lot of effort when time is of high value. That is why we are saving  your time and effort by offering ready-made summaries of the most valuable measures for your business.

To fully understand the Customer Experience your company is providing, we must go way beyond NPS. We need to know what our customer did, what did he see while doing it, how did he feel about it and how our technology worked in the background. Combining qualitative, quantitative, economic and technical measures, we are able to fully understand Customer Experience 360 degrees. 

TRIDEA

Gummeruksenkatu 9 

40100 Jyväskylä

marko.filenius(at)tridea.fi

+358 50 336 5447

Business ID: 0985166-1

CONTACT