WHO WE ARE

How we do it 

 

Our Mission is to make the measuring, developing and managing of Customer Experience more visible. Helping our customers to find best ways for developing their Customer Experience is our core business.

We want to understand not only your company but also your customers and will support you to fulfill their expectations. Our aim is to see and create business through the eyes of customers.

What is important to us

 

Happy people make excellent results. There is a strong correlation between employer satisfaction and customer satisfaction. We care for our people and for our customers. 

Relax! Everything works out eventually. Sometimes it need more time and effort but still would be better to do it with a smile on our face.

Let’s keep it simple. Simplicity is the key to understanding and time efficiency.  

Trust and transparency. – We keep our promises and share it openly with you. 

We succeed together. We are nothing without our customers and we remember that every day. 

What we believe in

 

Customer Experience will become essential for the success of every business. Globalization and digitalization effects on every industry making competition harder.

Customer Experience will become key differentiator between those who succeed and those who don’t.

Tridea helps businesses to create winning Customer Experience strategies in multichannel environment by bringing unique understanding of Customer Experience across channels.  

OUR TEAM

“The team is a blend of experience and fresh ideas committed to understanding customer, creating valuable insights and concrete action plans to make better business. We combine business knowledge, technical expertise and usability excellence from the customers perspective – to help you see your business throught the eyes of the customer.”
marko
Marko Filenius
Founder and CEO

marko.filenius(at)tridea.fi

Marko has experience on digital business since the early days of Internet – a quarter of a century now.

He has authored two books, consulted dozens of companies, given 100+ presentations and lectures in conferences and trainings about ecommerce, digital business and customer experience.

He was CEO of Fincommerce an ecommerce consultancy, CEO of Arena Partners and Arena Interactive, digital and mobile business development companies owned by Finnish Newspaper companies. He also worked as Managing Consultant at Descom (an IBM partner) responsible for marketing technologies and customer experience. He has also concrete ecommerce expertise as an online bookstore responsible.

tiia
Tiia Itkonen
Software Specialist

tiia.itkonen(at)tridea.fi

Tiia has a keen interest in website usability, visuality and web marketing. The more she has been working with the e-commerce projects, the more she has become attracted to the developing of customer experience in the web – and customer experience as a whole. She is fascinated by data analysis. Exploring and gathering all the information and learning how to make use of all the collected data is her passion.

Tiia gets very excited of all the interesting and challenging problems she faces in her work, since she wants to develop herself continually. She has worked many years as a customer service representative and has become very familiar with the aspects of customer experience.

Nowadays she wants to be part of developing companies’ customer experience in order to make sure the customer service is as functional as possible and that customers’ needs are taken care of online as well.

As an employee Tiia is accurate and willing to adapt all the new situations she faces in her work. At Tridea her responsibilities are web analytics and all the technical challenges.

joni
Joni Montonen
Software Specialist

joni.montonen(at)tridea.fi

Joni’s expertise is in web design and front-end development. He’s always ready to face new challenges and learn how to overcome technical problems. At Tridea his job is the technical implementation of gathering important data and presenting it with intuitive interface. Joni also has an eye for visual side of things. 

Joni has worked in the construction and wind power industries for a decade in the past, but he always has had interest in the digital world and the opportunities that comes with it. As a result of the increased interest, he has since then studied a new field in information and communication technologies.

TRIDEA

Gummeruksenkatu 9 

40100 Jyväskylä

marko.filenius(at)tridea.fi

+358 50 336 5447

Business ID: 0985166-1

CONTACT